Customer Testimonials
Bought a used Jaguar, it needed to have the wheel rims repaired, manager agreed this would be done. When we picked up the car, even the manager commented that the guy must not've cleaned the rims before painting. Brake dust and dirt clearly trapped under the paint, and worse, there was black over-spray paint on the sides of the car! My husband spent a day polishing out the over-spray, but this dealership continues to be evasive as to fixing the rims. It's been a couple weeks and nothing. From a luxury car dealer I expected a lot more. ...
Initially I came in to buy a Jag - Rob made the whole experience low key and low pressure - I very much appreciate that. In the event I ended up buying elsewhere but have come back here several times for service and will not go anywhere else despite the fact that there are 2 dealers closer to home ! Both Rob and Eric Trevino, service advisor, are true professionals and clearly know how to treat the customer. This dealership is a class act !!
I would like to extend my deepest gratitude to Matthew & Jordan for the excellent service. They were both very accommodating especially when there parts needed to be ordered & replaced. My car was fixed in a very timely manner & I like very much that the availability of loaner cars made my life easier when you had to leave your car for service.
Worst service ever! The service advisors lie to you, they destroy your car and blame you, and they treat women like dirt. I brought my 2018 RR Velar in because the fuel sensor stopped working and after 10 weeks in the shop, over 3 months, they told me it was from a fender bender I was in 4 years earlier. I was yelled at, spoken to like a child, spoken over, humiliated, lied to and then they rolled their eyes at me when I came to get my vehicle. THEN and read this carefully- they damaged the U Joints in my driveshaft and told ...
Honestly not great. It took 2 months to get my car repaired there. When I initially had it towed there, I was told the dealership did not do loaner vehicles resulting in me renting a car for 2 weeks (costing an unnecessary $2000) in a high market until I found out that the dealership does do loaner vehicles and was given one. When I finally was notified my vehicle was ready, I was told it is running fine now, but there were a few additional repairs that would need to be conducted in the future. Despite learning this when I came to pick ...
Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in many ways and has become the luxury car service center we expect for our Jaguar and Land Rover cars. I believe in credit (or not) where it is due. My Jaguar had a Check Engine Light illuminate and was also about due for its annual service. I made had an appointment for 10:30 and arrived early. In less than ten minutes we were logged in and our Service Advisor, Mark Burrow, carefully listened to my ...
I was looking for car and Jay was so helpful to me. I did not know what car I wanted and had not looked at cars in years. Jay listened to what I thought I wanted in a car, asked some really pertinent questions and then showed me some great options. He spent a lot of time with me, answered my questions and never pressured me at all. I ended up buying a car that I love and fits my needs. It was a pleasant experience and I would recommend Jay and the dealership to everyone. Thank you Jay!!
David was amazing! I was having a difficult time making a decision on a new car and he never pressured me and went way out of his way and spent tons of time both on the phone and in person trying to get me the best deal possible on the car I decided on. David even picked us up at the train station! He spent hours with us going over the car patiently explaining all of the features even though he was late for a family function. David is nothing like what I have always experienced with car salesmen in ...
David did a great job working with us,and his follow up was excellent. I would definitely recommend him and the dealer to my friends.
The dealership has been excellent and David Balfour was a joy to work with. His pleasant attitude, knowledge and professionalism was truly outstanding. I can recommend him to anyone that is interested in a Jaguar or Range Rover. An additional "high five" to the service department also for their great sevice!
David is tops. He is knowlegeable, patient, gave me all the attention that I needed. He went out of his way to try and fill my needs, which were particular, and found alternitives when Land Rover was unable to accomidate my needs. This is the way the purchase of a new car should be. Please ask for David, I'm sure you will be glad.
My fiancee wanted another Land Rover. Living close by, we wanted to buy locally and didn't want to go down to San Diego for service on the vehicle. Although the sales person we worked with was pleasant enough, the sales manager, Duncan Childs, was unbelievably arrogant. That's arrogant, with a capital A. He has a tough s**t attitude.....largely because he knew my financee loved the car and we had agreed upon the price with the sales person, and he also knew that I wasn't going to disappoint my fiancee. I will never buy another car ...